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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, common HR manager title, broad skillset, and moderate employer brand create medium competition.
HR operations skills are transferable across industries, though Workday and global shared-services experience increase specificity.
Explicit 8+ years, manager-level responsibility, plus Workday and shared-services experience increases strictness to high.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the People Services team to deliver accurate, timely, and compliant HR administrative services globally, focusing on employee lifecycle processes.
Drive continuous improvement initiatives for service delivery, process standardization, and operational KPIs adherence within global HR operations.
Collaborate with HR Operations, Payroll, Recruitment, Finance, and Global Mobility teams to ensure seamless service delivery and resolve escalated employee and manager queries.
Minimum Requirements
8+ years experience in HR Operations, Shared Services, People Services, or HR administration with team management experience.
Experience managing employee lifecycle processes including onboarding, contractual changes, payroll support, benefits administration, and offboarding.
Experience working with global HR systems such as Workday, SAP HR, or similar platforms.
Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Proven ability to lead, coach, and develop high-performing teams in fast-paced, global shared services or professional services environments.
Strong stakeholder management skills with effective collaboration across global functions and geographies.
Experience supporting process improvement, automation, and use of digital or AI-enabled HR tools to enhance service delivery and efficiency.