I&P GN - Song –Commerce- Senior Manager - Process Excellence-PE
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level experience band, metro locations, and broad commerce consulting skills increase competition.
Role requires deep commerce transformation expertise, reducing cross-industry transferability.
Explicit 5–12 years, domain expertise, client advisory, and leadership make filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead large-scale commerce process transformation programmes advising C-suite and senior stakeholders to deliver measurable business outcomes across the shopper lifecycle.
Define and govern commerce transformation methodology, future-state operating models, and AI/Agent Experience (AX) integration within commerce workflows.
Manage multiple workstreams, coach managers and specialists, ensure quality governance, and collaborate with technology and analytics teams for integrated delivery.
Minimum Requirements
5-12 years of relevant experience in process excellence, commerce transformation, functional or management consulting with leadership experience in client engagements.
Bachelor's degree required; MBA/PGDM preferred.
Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai.
Mandatory skills include Commerce Process Excellence leadership, Commerce Operating Model design, AI-Enabled Transformation, and Methodology & Quality Governance.
Ideal Candidate Profile
Experienced commerce transformation advisor with deep domain expertise and proven ability to shape strategy and methodology across multiple commerce capabilities and industries.
Skilled in engaging C-suite and senior clients, leading complex multi-workstream transformation programs, and managing consulting teams in matrixed environments.
Strong understanding of AI and agentic operating models applied to commerce, with capability to embed Agent Experience (AX) Design standards into transformation delivery.