I&P GN - Song –Commerce- Senior Manager - Process Excellence-PE
Accenture (company site, opens in a new tab)5–12 yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead large-scale commerce process transformation programmes advising C-suite and senior stakeholders to deliver measurable business outcomes across the shopper lifecycle.
- Define and govern commerce transformation methodology, future-state operating models, and AI/Agent Experience (AX) integration within commerce workflows.
- Manage multiple workstreams, coach managers and specialists, ensure quality governance, and collaborate with technology and analytics teams for integrated delivery.
Minimum Requirements
- 5-12 years of relevant experience in process excellence, commerce transformation, functional or management consulting with leadership experience in client engagements.
- Bachelor's degree required; MBA/PGDM preferred.
- Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai.
- Mandatory skills include Commerce Process Excellence leadership, Commerce Operating Model design, AI-Enabled Transformation, and Methodology & Quality Governance.
Ideal Candidate Profile
- Experienced commerce transformation advisor with deep domain expertise and proven ability to shape strategy and methodology across multiple commerce capabilities and industries.
- Skilled in engaging C-suite and senior clients, leading complex multi-workstream transformation programs, and managing consulting teams in matrixed environments.
- Strong understanding of AI and agentic operating models applied to commerce, with capability to embed Agent Experience (AX) Design standards into transformation delivery.