I&P GN - Song –Commerce- Manager - Process Excellence-PE
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, mid-level experience band, and metro locations increase applicant competition.
Role requires commerce-specific process and consulting experience, limiting easy industry transferability.
Explicit 2-8 years plus domain-specific commerce and consulting experience raises shortlisting rigor to medium.
Job Description
Structured overview of role & requirementsAbout This Role
Lead commerce transformation workstreams focusing on process redesign, future-state operating model design, and AI integration across commerce functions such as product content, digital shelf, merchandising, order management, and analytics.
Conduct capability and process diagnostics, facilitate client workshops, and deliver data-driven, AI-assisted recommendations that improve growth metrics like traffic, conversion, AOV, GMV, and margin.
Develop change management and adoption plans that address roles, governance, and technology enablement, while embedding Agent Experience (AX) Design principles and agentic commerce solutions into workflows.
Minimum Requirements
2-8 years of relevant experience in process excellence, commerce transformation, functional consulting, or management consulting with increasing independence.
Bachelor's degree or equivalent required; MBA/PGDM preferred.
Strong knowledge of commerce operating models across at least two areas such as product content, digital shelf operations, marketplace/channel operations, merchandising, pricing, order management, or commerce analytics.
Location options include Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai.
Ideal Candidate Profile
Experienced commerce transformation professional able to independently lead client workstreams from diagnostic to future-state design and client delivery in a consulting environment.
Strong strategic thinker with ability to integrate AI, automation, and agentic solutions into commerce processes and operating models, balancing human-agent interaction and governance.
Comfortable working in fast-paced, matrixed, global consulting teams managing multiple client engagements and contributing to reusable assets, proposals, and coaching junior practitioners.