I&P GN - Song –Commerce- Manager - Process Excellence-PE
Accenture (company site, opens in a new tab)2–8 yrsGurugramOn-siteDirect career pageEst. 12–25 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead commerce transformation workstreams focusing on process redesign, future-state operating model design, and AI integration across commerce functions such as product content, digital shelf, merchandising, order management, and analytics.
- Conduct capability and process diagnostics, facilitate client workshops, and deliver data-driven, AI-assisted recommendations that improve growth metrics like traffic, conversion, AOV, GMV, and margin.
- Develop change management and adoption plans that address roles, governance, and technology enablement, while embedding Agent Experience (AX) Design principles and agentic commerce solutions into workflows.
Minimum Requirements
- 2-8 years of relevant experience in process excellence, commerce transformation, functional consulting, or management consulting with increasing independence.
- Bachelor's degree or equivalent required; MBA/PGDM preferred.
- Strong knowledge of commerce operating models across at least two areas such as product content, digital shelf operations, marketplace/channel operations, merchandising, pricing, order management, or commerce analytics.
- Location options include Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai.
Ideal Candidate Profile
- Experienced commerce transformation professional able to independently lead client workstreams from diagnostic to future-state design and client delivery in a consulting environment.
- Strong strategic thinker with ability to integrate AI, automation, and agentic solutions into commerce processes and operating models, balancing human-agent interaction and governance.
- Comfortable working in fast-paced, matrixed, global consulting teams managing multiple client engagements and contributing to reusable assets, proposals, and coaching junior practitioners.