Principal Presales Solution Architect - ServiceNow ESM
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Protocol Intelligence
Data-driven signals on your job's competitivenessSpecialist ServiceNow skillset but metro location and mid-level seniority create moderate competition.
Role requires ServiceNow certifications and deep ITSM experience, limiting cross-industry transferability.
Explicit minimum experience and essential ServiceNow certifications create strict screening filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead presales technical solution design, client engagements, and sales support for ServiceNow and Freshworks platforms.
Develop sales assets like Proof of Value (PoV) engagements, accelerators, migration playbooks, and RFP responses to drive pipeline and deal conversion.
Own client-facing workshops, solution shaping, pricing, and maintain relationships across organizational levels acting as a trusted advisor.
Minimum Requirements
Minimum 8 years experience in consulting or professional services.
Strong technical expertise in ServiceNow platform with related certifications: CSA, CIS, CTA mandatory; CMA preferred.
Experience with ITSM platforms including Freshworks, BMC Helix, Cherwell, and ability to create technical sales assets like PoVs and migration playbooks.
Work Experience Required: Minimum 8 years in relevant domain.
Ideal Candidate Profile
Proven background in presales solution architecture and business development for enterprise service management (ESM) solutions.
Skilled at managing complex client engagements, delivering technical workshops, and shaping solutions collaboratively with multiple client stakeholders.
Experienced in sales methodologies (e.g., MEDDIC, Challenger, Solution Selling) and able to articulate business value and ROI to diverse audiences.