Asset Services (Fixed income / Claims/Redemptions), NCT
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level generalist operations role, metro location, and broad custody skillset increase competition.
Specialized custody and corporate-actions expertise required, so cross-industry transferability is low.
Explicit years, mandatory custody/fixed-income experience, supervisory responsibilities and SLA controls make shortlisting strict.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and supervise daily transaction processing related to fixed income claims, redemptions, accrual discrepancies, and corporate actions with a focus on accuracy and SLA compliance.
Own issue escalation and first-level exception handling for operational breaks and aged items, maintaining control environment and team performance KPIs.
Coordinate with onshore/nearshore teams and stakeholders, including internal clients and custodians, ensuring timely communication and resolution of process discrepancies.
Minimum Requirements
4 to 5 years experience in Investment Banking or Custody Operations, with at least 2-3 years specifically in Fixed Income, Claims, Redemptions or Income processing.
Strong knowledge of Corporate Actions and experience handling high-volume transaction processing with minimal errors.
Proficient in English communication (written and verbal) and Microsoft Office applications.
Willingness to work shifts, business hours of the relevant geography, and travel as needed.
Ideal Candidate Profile
Experienced in supervising teams in investment banking/custody operations with strong control discipline and adherence to SLAs and KPIs.
Comfortable managing multiple stakeholders across global locations and escalations, showing capability in issue resolution and operational risk management.
Demonstrates ability to leverage AI tools for productivity enhancement while ensuring responsible data usage and ethical judgment in operational decisions.