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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche telephony skills reduce competition, but 3–5 year mid-level Bangalore role raises applicant density.
Role requires specific enterprise telephony and CCaaS experience, making cross-industry transfers difficult.
Explicit 3–5 years requirement plus mandatory Cisco/Teams/ServiceNow telephony skills enforce strict filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Administer and support enterprise voice platforms focusing on Cisco and Microsoft Teams MACD activities and telecom service provisioning.
Manage ServiceNow ticket queues, document user support workflows, and execute telecom lifecycle activities following established procedures.
Collaborate with IT, network, vendors, and business teams; provide mentoring and operational support during standard Eastern Time business hours without on-call duties.
Minimum Requirements
3 to 5 years experience in telephony operations, voice platform administration, or MACD support within enterprise voice and contact center environments.
Technical skills in Cisco Voice/CUCM, Microsoft Teams Telephony MACD, ServiceNow ticket and queue management, and telecom operations.
Mandatory experience in user provisioning/deprovisioning and ticket documentation.
Bachelor's degree in Engineering, IT, Computer Science, Telecommunications, or related field.
Ideal Candidate Profile
Experienced in multi-vendor enterprise voice environments with proficiency in Cisco and Microsoft Teams telephony operations.
Capable of managing ticketing workflows and telecom service provisioning with attention to detail and strong troubleshooting skills.
Familiarity with diagnostic tools (Wireshark, Aternity, Nectar) and exposure to CCaaS platforms like Five9 or automation in voice operations is advantageous.