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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, common analyst title, early-mid experience, metro location, and broad SFDC skillset increase competition.
Sales operations skills like Salesforce, ZoomInfo, and data tooling are readily transferable across industries.
Explicit 2+ years plus mandatory SFDC/tools and AI familiarity create moderate filtering during shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Manage daily administration and support of Salesforce.com database including Accounts, Contacts, Opportunities, and Territory Assignments.
Serve as internal Help Desk for Salesforce user support issues and coordinate with Technical support to resolve them.
Maintain data integrity in Salesforce and ensure global consistency in sales operations processes and practices; participate in ad hoc projects to improve operations.
Minimum Requirements
2+ years of experience in Sales Operations, Marketing Operations, Channel/Partner Ops, or related quantitative role.
Proficient with Salesforce (SFDC) and related tools such as DnB, SalesNav, ZoomInfo.
Strong mathematical/analytical skills with experience leveraging AI-powered sales tools (e.g., GenAi, Gemini Ai, Claude) to improve Salesforce data quality and reduce manual work.
Work Location: Pune, India (Hybrid); Shift: 7:00 PM to 4:00 AM IST.
Ideal Candidate Profile
Experienced in working within a Shared Resource Centre supporting sales organizations globally or regionally.
Demonstrated capability in utilizing AI technologies to enhance sales data workflows and improve operational efficiency.
Strong communicator with command over written and spoken English, comfortable handling user support inquiries and collaborating with technical teams.