Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessNiche IAM L2 skillset reduces applicant density despite mid-level experience requirement.
Requires hands-on IAM platform and auth protocol experience, limiting cross-industry transferability.
Explicit 3+ years and mandatory IAM platform experience plus shift requirements increase screening strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Provide L2 support and operational management for IAM platforms including Azure AD, Entra ID, Okta, SailPoint, OIM, or ForgeRock in a 24/7 production environment.
Investigate, troubleshoot, and resolve IAM incidents especially related to authentication protocols like SAML, OAuth, and OIDC to maintain service uptime and stability.
Execute incident, problem, and change management activities, including documentation and adherence to operational governance processes across shifts and on-call rotations.
Minimum Requirements
3+ years experience providing operational and production L2 support for at least one IAM solution: Azure AD, Entra ID, Okta, SailPoint, OIM, or ForgeRock.
Hands-on experience troubleshooting authentication and access issues involving SAML combined with OAuth or OIDC.
Experience working in a 24/7 support or operations model with shift rotation including nights, weekends, holidays, and on-call.
Work Experience Required: 3+ years in relevant IAM operational support roles.
Ideal Candidate Profile
Proven expertise in hands-on L2 operational support and troubleshooting within enterprise IAM platforms using described technologies.
Comfortable operating in a high-availability, 24/7 shift-based environment requiring strict process compliance and operational discipline.
Able to collaborate cross-functionally for issue resolution and maintain detailed operational documentation under defined governance standards.