IAM Operations Engineer (L2 Support)
UST (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 7–14 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 support and operational management for IAM platforms including Azure AD, Entra ID, Okta, SailPoint, OIM, or ForgeRock in a 24/7 production environment.
- Investigate, troubleshoot, and resolve IAM incidents especially related to authentication protocols like SAML, OAuth, and OIDC to maintain service uptime and stability.
- Execute incident, problem, and change management activities, including documentation and adherence to operational governance processes across shifts and on-call rotations.
Minimum Requirements
- 3+ years experience providing operational and production L2 support for at least one IAM solution: Azure AD, Entra ID, Okta, SailPoint, OIM, or ForgeRock.
- Hands-on experience troubleshooting authentication and access issues involving SAML combined with OAuth or OIDC.
- Experience working in a 24/7 support or operations model with shift rotation including nights, weekends, holidays, and on-call.
- Work Experience Required: 3+ years in relevant IAM operational support roles.
Ideal Candidate Profile
- Proven expertise in hands-on L2 operational support and troubleshooting within enterprise IAM platforms using described technologies.
- Comfortable operating in a high-availability, 24/7 shift-based environment requiring strict process compliance and operational discipline.
- Able to collaborate cross-functionally for issue resolution and maintain detailed operational documentation under defined governance standards.