Branch Operations Manager| Belagavi
CSB Bank LimitedMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessGeneralist branch-ops title, broad skills, and mid-level experience increase applicant competition.
Bank-specific KYC, cash handling, and audit skills limit transferability across industries.
Explicit 3–9 years plus regulatory KYC/AML and audit compliance increases filtering strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Manage daily branch operations including cash handling, clearing, account opening, and service requests with a focus on compliance to KYC/AML, RBI, and audit norms.
Monitor and improve service metrics such as turnaround time (TAT), first time resolution (FTR), and customer complaints through root cause analysis and corrective actions.
Oversee audit preparedness, maintain records, resolve audit observations, and support cross-selling of insurance/investments and activation of digital banking for new customers.
Minimum Requirements
3 to 9 years of experience in branch operations.
Graduate degree required; banking certifications preferred.
Preferred certifications: JAIIB or CAIIB.
Not explicitly mentioned in the JD: Notice period, specific location constraints beyond Belagavi.
Ideal Candidate Profile
Experience operating in a regulated banking environment with strong operational control and compliance focus.
Proven ability to manage audits and regulatory inspections effectively.
Capable of collaborating with sales and service teams to enhance customer experience and cross-sell bank products.