HPC & AI Software - Engineering Resolution Engineer
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)6–10 yrsBengaluruOn-siteDirect career pageEst. 22–40 LPA
Posted 21d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 3 technical support and issue resolution for HPE Slingshot software products, including customer troubleshooting and escalation management.
- Perform system testing, upgrades, and documentation for software issues through to final resolution or approved workarounds.
- Lead customer interactions for complex problems and mentor junior staff, including after-hours support when needed.
Minimum Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or equivalent.
- 6-10 years of relevant experience in HPC or supercomputing technical support or engineering.
- Hands-on experience with HPE Cray EX systems or equivalent leadership-class supercomputing platforms and HPC networking technologies like HPE Slingshot, InfiniBand, or high-speed Ethernet.
- Ability to perform Linux system diagnostics, scripting (Bash, Python), and support enterprise-level HPC software and storage systems.
Ideal Candidate Profile
- Experienced in multi-party technical project involvement including system upgrades, maintenance, and acceptance activities in HPC environments.
- Proficient in complex issue reproduction, data analysis, escalation handling, and collaboration with R&D and third-party suppliers.
- Capable of balancing multiple concurrent technical issues with clear communication skills for internal teams and external customers.