HPC & AI Software - Engineering Resolution Engineer
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand and Bangalore metro increase competition, but niche HPC skills limit applicant pool.
Requires HPC, Slingshot, and supercomputing experience, making cross-industry transferability limited.
Explicit 6-10 years and niche HPC/Slingshot expertise make shortlisting highly strict.
Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 3 technical support and issue resolution for HPE Slingshot software products, including customer troubleshooting and escalation management.
Perform system testing, upgrades, and documentation for software issues through to final resolution or approved workarounds.
Lead customer interactions for complex problems and mentor junior staff, including after-hours support when needed.
Minimum Requirements
Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or equivalent.
6-10 years of relevant experience in HPC or supercomputing technical support or engineering.
Hands-on experience with HPE Cray EX systems or equivalent leadership-class supercomputing platforms and HPC networking technologies like HPE Slingshot, InfiniBand, or high-speed Ethernet.
Ability to perform Linux system diagnostics, scripting (Bash, Python), and support enterprise-level HPC software and storage systems.
Ideal Candidate Profile
Experienced in multi-party technical project involvement including system upgrades, maintenance, and acceptance activities in HPC environments.
Proficient in complex issue reproduction, data analysis, escalation handling, and collaboration with R&D and third-party suppliers.
Capable of balancing multiple concurrent technical issues with clear communication skills for internal teams and external customers.