Delivery Manager
Ecolab (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 30–48 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end SAP ABAP production support and SAP BI/BW support ensuring timely incident resolution and SLA adherence.
- Lead and manage a support team for application support, incident resolution, small enhancements, and service delivery across SAP landscapes.
- Act as primary escalation point for critical issues; coordinate cross-functional teams for recovery, root cause analysis, and continuous service improvement.
Minimum Requirements
- 15+ years of SAP experience with strong hands-on expertise in ABAP development and application support.
- 3+ years SAP BI/BW experience including data modeling, extraction, transformations, process chains, query support, and performance troubleshooting.
- 4+ years in a team lead or manager role managing SAP support teams in enterprise environments.
- Technical knowledge of ABAP objects, SAP ECC and/or S/4HANA, transport management, incident management, and change control processes.
Ideal Candidate Profile
- Experienced in managing SAP production support/AMS teams with SLA-driven support models.
- Strong technical background balancing ABAP development depth and managerial responsibilities.
- Skilled in stakeholder engagement across business users, functional teams, and senior leadership with clear communication and escalation handling.