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Protocol Intelligence
Data-driven signals on your job's competitivenessGlobal brand, remote option, metro role, and common consultant title increase candidate competition.
Role needs niche marine/offshore crew travel and GDS Amadeus skills, limiting cross-industry fit.
Requires marine/crew travel experience and Amadeus expertise, making candidate filters stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Handle incoming travel requests via phone, email, etc., independently managing and resolving issues related to marine/offshore crew travel.
Serve as primary customer contact in a global multi-regional setup, providing travel consultation and upselling related products.
Support daily team operations including quality and error management, coaching consultants, and participating in operational projects.
Minimum Requirements
Experience in ERM, marine, offshore, or crew travel environments with hands-on crew movement and disruption management.
Advanced proficiency in GDS Amadeus system.
Strong communication skills in English, both verbal and written.
Work Experience Required: Proven prior experience in relevant marine or crew travel domain.
Ideal Candidate Profile
Experienced in handling complex marine/offshore or crew travel in a fast-paced, 24/7 global multi-regional operations environment.
Capable of independently managing multiple priorities and providing operational process improvement suggestions.
Comfortable coaching team members and working collaboratively within multinational teams.