National Manager - DSMG - Business Transformation - Mumbai - Lodha (I-Think Techno Campus) - 2nd Floor - (M7-M9)

Lead BU-wide digital transformation by deploying technology, data, automation, AI, and digital platforms to enhance business processes and customer journeys.

Own and execute technology-driven transformation projects to boost growth, improve customer experience (NPS, TAT), optimize costs, and strengthen operational controls.

Collaborate cross-functionally (Business, Technology, Credit, Risk, Finance, etc.) to convert priorities into scalable digital solutions with measurable adoption and impact.

MBA/PGDM from a reputed institution; Engineering/Technology or relevant graduation preferred.

Work Experience Required: Not explicitly mentioned in the JD.

Must have experience leading enterprise-level digital transformation, including digital lending, AI/GenAI, automation (RPA, APIs, STP), and CRM transformation.

Experience in governance, KPI tracking, ROI measurement, and change management for transformation initiatives preferred but not explicitly stated.

Experienced in spearheading end-to-end digital lending and customer experience transformation within financial services or similar sectors.

Comfortable driving cross-functional collaboration across Business, Technology, Risk, and Operations teams at a senior/managerial level.

Strategic thinker with a focus on measurable business impact, cost optimization, and adoption of emerging technologies like AI/GenAI.