Application Support Engineer - Senior Analyst
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, mid-level generalist title, broad tech requirements and common experience band increase competition.
Core incident management and Linux/Azure skills are transferable, but regulatory reporting expertise increases domain specificity.
Explicit 3–5 year requirement plus mandatory Azure, Linux, SQL and incident-management skills enforce moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Provide 24x7 production support for a regulatory reporting platform, ensuring high availability and application performance.
Manage incident lifecycle for issues classified from P1 to P4 including troubleshooting, root cause analysis (RCA), and resolution.
Collaborate with development teams for application fixes and deployments while adhering to ITIL standards; maintain documentation and communication with stakeholders.
Minimum Requirements
3-5 years of experience in application production support, preferably in the regulatory reporting domain.
Hands-on experience with incident management, application debugging, use of JIRA, SQL/NoSQL databases.
Familiarity with Azure cloud platform, Linux operating system, and basic networking concepts.
Location Requirement: Bangalore, India (permanent onsite).
Ideal Candidate Profile
Experienced in fast-paced, 24x7 production support environments with exposure to regulatory reporting platforms.
Able to effectively handle multiple simultaneous incidents and produce clear RCA documentation.
Comfortable working in compliance-driven environments using ITIL frameworks and collaborating cross-functionally with development teams.