Application Support Engineer - Senior Analyst
Delta Capita (company site, opens in a new tab)3–5 yrsBengaluruHybridDirect career pageEst. 6–12 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 production support for a regulatory reporting platform, ensuring high availability and application performance.
- Manage incident lifecycle for issues classified from P1 to P4 including troubleshooting, root cause analysis (RCA), and resolution.
- Collaborate with development teams for application fixes and deployments while adhering to ITIL standards; maintain documentation and communication with stakeholders.
Minimum Requirements
- 3-5 years of experience in application production support, preferably in the regulatory reporting domain.
- Hands-on experience with incident management, application debugging, use of JIRA, SQL/NoSQL databases.
- Familiarity with Azure cloud platform, Linux operating system, and basic networking concepts.
- Location Requirement: Bangalore, India (permanent onsite).
Ideal Candidate Profile
- Experienced in fast-paced, 24x7 production support environments with exposure to regulatory reporting platforms.
- Able to effectively handle multiple simultaneous incidents and produce clear RCA documentation.
- Comfortable working in compliance-driven environments using ITIL frameworks and collaborating cross-functionally with development teams.