Senior Manager - Growth and Retention - Bangalore, Pune

Support execution and coordination of multi-channel growth and retention marketing campaigns, lifecycle programs, and engagement initiatives according to assigned audiences and business priorities.

Manage campaign planning tasks including briefing, content coordination, approvals, QA, launch readiness, and performance reporting across digital, email, mobile, web, direct mail, CRM, paid/owned, provider-facing, contact center, pharmacy, and lifecycle channels.

Monitor campaign and journey performance metrics, prepare updates for stakeholders, maintain project trackers and campaign calendars, and assist in identifying engagement gaps and improvement opportunities.

Bachelor's degree in marketing, communications, business, or related field.

10+ years of experience in marketing, marketing communications, digital marketing, CRM, lifecycle marketing, campaign operations, content operations, or related roles.

Experience managing multi-channel marketing campaigns and communication programs across digital, email, web, direct mail, social, CRM, or related channels.

Strong organizational, project coordination, writing, editing, proofreading, communication skills, and experience working with campaign performance data and cross-functional teams.

Experienced handling cross-functional collaboration involving creative, content, analytics, product, marketing operations, legal, privacy, and compliance teams in large matrixed organizations.

Comfortable operating in fast-paced, detail-oriented environments managing multiple tasks and deadlines with proactive follow-through.

Skilled in using data-driven insights to support campaign optimization and process improvements including playbook and workflow development.