Network Operations Analyst
Marsh (company site, opens in a new tab)2–5 yrsGurugramHybridDirect career pageEst. 7–14 LPA
Posted 23d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage 24/7 global voice and data network operations, including fault identification, ticketing management, and incident resolution within SLA.
- Drive network optimization efforts to reduce outages and improve performance, including capacity planning and process development.
- Lead severity 1 incident calls, manage reporting/status updates, and support network, server, and cybersecurity infrastructure in a multi-platform environment.
Minimum Requirements
- Associate’s degree in computer or network science or related field, or equivalent experience.
- 2-5+ years hands-on experience in network, technical infrastructure operations, or cloud operations environment.
- Technical experience with Cisco, PaloAlto, Aruba, F5, Strata, ThousandEyes, Cloudgenix, Windows/Linux servers, firewalls, load balancers, and backup technologies.
- Experience with ticketing systems and incident/change management (ServiceNow preferred).
Ideal Candidate Profile
- Experienced in managing multi-platform technical environments including network, server, and cybersecurity technologies in a large global or complex IT setting.
- Proficient in incident and escalation management, capable of leading technical severity calls with diverse personnel.
- Strong process development and service delivery orientation with ability to handle technical impacts across server, network, and cyber operations effectively.