Fraud Operations - Team Manager
Barclays (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 14–22 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily operations of Fraud Operations including staffing, workflow, quality, and productivity.
- Identify and escalate service delivery risks, ensuring compliance with US card regulations and banking risk frameworks.
- Coach and develop a large team, drive continuous improvement and collaborate with leadership to maintain employee engagement and operational compliance.
Minimum Requirements
- Experience in Credit/Debit Card Operations and Fraud Operations (Chargebacks).
- Significant overall professional experience; Team leadership experience managing large teams.
- Knowledge of US card regulations and banking Risk & Control frameworks.
- Role based in Noida; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced managing large teams in fast-paced banking or card operations environments with strong focus on risk and controls.
- Proven ability to analyze operational data, develop KPIs, and drive process improvement initiatives.
- Strong stakeholder management skills with ability to communicate complex information and partner across internal and external teams.