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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and broad HR managerial title create moderate applicant competition.
Requires HR outsourcing and cloud-ERP data experience, moderately restricting transfers across industries.
Multiple explicit years, domain certifications, cloud ERP and team-management requirements increase filter rigidity.
Job Description
Structured overview of role & requirementsAbout This Role
Accountable for managing HR Service Delivery activities ensuring all SLA and process steps are followed accurately within the service line.
Manage client service relationships and act as the escalation point for issues, ensuring effective delivery of contracted HR operations services.
Drive process improvements, budget management, and implement business process excellence standards within the HR outsourcing context.
Minimum Requirements
10 to 14 years total work experience with at least 12+ years in HR and 10+ years specifically in Employee and Organization Data Management, preferably on Cloud ERP.
Bachelor's degree in any discipline mandatory; Postgraduate in HR or related field and HR Domain Certification preferred.
9+ years of team handling experience.
Certification in Success Factors Employee Central Module is preferred; strong MS Office and Excel skills required.
Ideal Candidate Profile
Experienced in managing and improving Hire to Retire HR Operations Processes in a multi-cultural environment.
Able to operate as a subject matter expert with strong operational management skills in HR outsourcing and service delivery.
Skilled at implementing process metrics (SLA, OLA, KPI) and business process excellence practices to improve HR service quality and efficiency.