Manager - Digital Transformation
Firstsource Solutions Limited (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage digital transformation initiatives by designing and implementing process improvements, including gap analysis and process mapping (AS-IS and TO-BE).
- Drive adoption of digital interventions such as Generative AI, ML tools, automation, and process mining in collaboration with Digital, Technology, and automation teams.
- Manage project execution including stakeholder engagement, progress tracking, impact measurement, and communication of business impacts using Continuous Improvement methodologies.
Minimum Requirements
- Bachelor’s degree in business administration, management, or engineering.
- Experience in business transformation and change management is desired.
- Proficiency in Excel, MS Visio, Office suite, Power Apps, and statistical discovery software such as JMP or Minitab.
- Working knowledge of Generative AI, predictive ML, and data analytics; experience with Agile, process mining, or digital transformation certifications is a plus.
Ideal Candidate Profile
- Experienced manager capable of leading cross-functional transformation projects involving digital and process improvements.
- Strong analytic and strategic thinking skills demonstrated through gap identification, customer journey mapping, and data-driven decision making.
- Comfortable working in hybrid environments and collaborating closely with Digital, Technology, customer experience, and automation teams to deliver measurable business outcomes.