Manager - Digital Transformation
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, hybrid role, and broad digital transformation skillset increase applicant competition.
Project management and transformation skills are transferable but BPO/process and GenAI domain experience raise moderate bias.
Mandatory tools (Visio, Power Apps, JMP/Minitab) plus GenAI and process improvement experience create moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage digital transformation initiatives by designing and implementing process improvements, including gap analysis and process mapping (AS-IS and TO-BE).
Drive adoption of digital interventions such as Generative AI, ML tools, automation, and process mining in collaboration with Digital, Technology, and automation teams.
Manage project execution including stakeholder engagement, progress tracking, impact measurement, and communication of business impacts using Continuous Improvement methodologies.
Minimum Requirements
Bachelor’s degree in business administration, management, or engineering.
Experience in business transformation and change management is desired.
Proficiency in Excel, MS Visio, Office suite, Power Apps, and statistical discovery software such as JMP or Minitab.
Working knowledge of Generative AI, predictive ML, and data analytics; experience with Agile, process mining, or digital transformation certifications is a plus.
Ideal Candidate Profile
Experienced manager capable of leading cross-functional transformation projects involving digital and process improvements.
Strong analytic and strategic thinking skills demonstrated through gap identification, customer journey mapping, and data-driven decision making.
Comfortable working in hybrid environments and collaborating closely with Digital, Technology, customer experience, and automation teams to deliver measurable business outcomes.