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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and known SaaS employer balanced by senior, specialist enablement focus yield medium competition.
Skills transfer across SaaS/subscription businesses well but are less transferable to non-SaaS industries.
Explicit 8+ years requirement plus mandatory customer-success enablement experience create strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Coach Customer Success Managers (CSMs) to enhance value-based customer conversations and align product capabilities to business outcomes.
Design and execute enablement programs that improve Customer Success team readiness, adoption, retention, renewals, and growth.
Analyze customer feedback and performance data to identify improvement opportunities and implement best practices across Customer Success organization.
Minimum Requirements
Bachelor's degree in Business, Marketing, Communications, Management, or related field.
8+ years of experience in Customer Success, Enablement, Sales, Consulting, Marketing, or related function.
Experience coaching and influencing sales or customer success teams; proven ability to lead cross-functional programs.
Work Location: Hyderabad, India; Work Hours: 1:00 PM to 10:00 PM IST (primarily U.S. business hours).
Ideal Candidate Profile
Experienced in bridging customer success, coaching, and business consulting within SaaS or subscription-based technology environments.
Strong analytical and project management skills to drive measurable impact in customer engagement and retention.
Skilled at influencing without direct authority and collaborating cross-functionally with Product, Marketing, Sales, and Operations leaders.