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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, common generalist title, and broad multi-channel skillset increase applicant competition.
Ecommerce, Drupal, and GCC experience favor candidates from retail and global digital marketing backgrounds.
Multiple explicit years, Drupal expertise, leadership and GCC experience enforce strict shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a multidisciplinary marketing operations team covering CMS (Drupal), email campaigns, social media, and publications/content governance.
Own key operational metrics such as 95%+ on-time CMS publishing delivery and under 1% post-launch error rates.
Coordinate global stakeholders across time zones, enforce brand compliance, and ensure multi-channel campaign consistency.
Minimum Requirements
8+ years in digital marketing operations with hands-on experience in at least three of CMS (Drupal), email marketing, social media operations, or content governance.
4+ years leading a multidisciplinary team of 5+ members in fast-paced, deadline-driven environments.
7+ years hands-on with Drupal CMS; 3+ years using social media management platforms (e.g., Hootsuite, Sprout Social); proficiency in a major email marketing platform.
Prior experience in a Global Capability Center or offshore delivery model required; fluent in English; strong communication with global leadership.
Ideal Candidate Profile
Experienced in orchestrating multiple marketing workstreams simultaneously with high quality and operational rigor.
Skilled at stakeholder management across global markets and time zones with ability to design and enforce standard operating procedures.
Strong background in ecommerce content and campaigns, customer journey touchpoints, and building scalable marketing operations with clear accountability.