Reliability Operations Analyst 1
Candescent (Digital First Holdings, LLC)Match Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location plus broad, generalist incident response and networking requirements increase competition.
Infrastructure, networking, and Linux skills transfer easily across industries.
Mandatory networking, Linux, and incident-response skills create moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Own management and resolution of production and hosting issues through ticket work and incident bridge facilitation.
Monitor multiple dashboards and respond promptly to alerts and tickets to ensure reliability of infrastructure.
Coordinate communications between engineering, incident management teams, vendors, and US-based customers during outages or operational events.
Minimum Requirements
Experience with network infrastructure components including routers, switches, firewalls, access points, VLANs, VPNs, and network security.
Basic knowledge of Linux, infrastructure, and networking protocols such as TCP/IP, DNS, and DHCP.
Strong written and verbal English communication skills to manage communications effectively.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Comfortable working in fast-paced incident response environments requiring coordination across technical teams and vendors.
Experienced in operational troubleshooting and managing network and hosting infrastructure.
Capable of documenting and streamlining operational procedures to improve efficiency and reliability.