Reliability Operations Analyst 1
Candescent (Digital First Holdings, LLC) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 4–7 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own management and resolution of production and hosting issues through ticket work and incident bridge facilitation.
- Monitor multiple dashboards and respond promptly to alerts and tickets to ensure reliability of infrastructure.
- Coordinate communications between engineering, incident management teams, vendors, and US-based customers during outages or operational events.
Minimum Requirements
- Experience with network infrastructure components including routers, switches, firewalls, access points, VLANs, VPNs, and network security.
- Basic knowledge of Linux, infrastructure, and networking protocols such as TCP/IP, DNS, and DHCP.
- Strong written and verbal English communication skills to manage communications effectively.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Comfortable working in fast-paced incident response environments requiring coordination across technical teams and vendors.
- Experienced in operational troubleshooting and managing network and hosting infrastructure.
- Capable of documenting and streamlining operational procedures to improve efficiency and reliability.