Senior Specialist - Insurance Operations
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 employer, mid-level L&D role, metro location, and generalist training profile increase applicant competition.
Requires US insurance process experience, making candidate background highly industry-specific despite transferable L&D skills.
Explicit 3+ years, US insurance experience, and instructional design mandate increase shortlist strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Design, build, and deliver training programs tailored to US insurance processes within Marsh's Insurance Operations.
Coordinate with stakeholders to assess development needs, create engaging learning modules, and ensure smooth onboarding and functional capability transition.
Evaluate training effectiveness, handle learning administration, and support continuous improvement of learning content and delivery methods.
Minimum Requirements
Minimum 3 years of experience in Learning and Development.
Must have US insurance industry and process experience.
Instructional Design expertise with ability to create content using varied delivery channels.
Work Experience Required: 3+ years in Learning and Development specific to US insurance; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in program management and designing targeted development programs for insurance services.
Strong facilitation skills with ability to engage diverse learner groups and identify training gaps.
Familiarity and/or certification in Marsh US insurance processes, with attention to detail and problem-solving abilities.