Software Support Engineer - Tier 3

Provide Tier 3 software technical support for semiconductor equipment products installed globally, resolving complex customer issues without requiring code changes.

Participate in new software development activities including roadmap milestones, feature reviews, and product introductions to incorporate support-related inputs.

Perform on-site installations, software upgrades, and develop training programs and support tools to improve customer experience and field engineer capabilities.

Minimum 5 years experience in technical support or equivalent Tier 3 role.

Bachelor's or master's degree in computer science, engineering, or related technical field.

Proven experience with Microsoft and Linux operating systems.

Willingness to travel up to 20% and work off hours/weekends as needed.

Experience supporting multi-disciplinary, large-scale systems in semiconductor or related high-tech environments.

Familiarity with both software support and development/testing/integration processes to provide effective support.

Ability to independently analyze complex software, IT, and database issues and collaborate across multidisciplinary teams globally.