Software Support Engineer - Tier 3
Applied Materials (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 3 software technical support for semiconductor equipment products installed globally, resolving complex customer issues without requiring code changes.
- Participate in new software development activities including roadmap milestones, feature reviews, and product introductions to incorporate support-related inputs.
- Perform on-site installations, software upgrades, and develop training programs and support tools to improve customer experience and field engineer capabilities.
Minimum Requirements
- Minimum 5 years experience in technical support or equivalent Tier 3 role.
- Bachelor's or master's degree in computer science, engineering, or related technical field.
- Proven experience with Microsoft and Linux operating systems.
- Willingness to travel up to 20% and work off hours/weekends as needed.
Ideal Candidate Profile
- Experience supporting multi-disciplinary, large-scale systems in semiconductor or related high-tech environments.
- Familiarity with both software support and development/testing/integration processes to provide effective support.
- Ability to independently analyze complex software, IT, and database issues and collaborate across multidisciplinary teams globally.