Senior Technical Product Manager
Exotel Techcom Private Limited (company site, opens in a new tab)3–4 yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and define the platform strategy and roadmap for Exotel's complex Voice AI and telephony products over a 12-18 month horizon, driving prioritization and sequencing based on customer signals and competitive analysis.
- Manage and enhance the platform APIs and enterprise deployments, including integration with complementary products and ensuring high developer and enterprise customer satisfaction (Developer NPS >45).
- Lead cross-product platform integrations, own QBRs for top 20 accounts, and deliver measurable improvements in platform reliability and customer experience.
Minimum Requirements
- At least 3-4 years of experience in technically complex domains such as CPaaS, telephony, developer platforms, API-first products, or data infrastructure.
- Demonstrated experience building or owning products involving platform APIs, system design, and enterprise-grade deployments.
- Proven ability to write actionable PRDs and create and defend data-driven prioritization and roadmaps from scratch (not just processing inbound requests).
- Work Experience Required: Minimum 3-4 years operating in technically complex domains; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Senior or staff-level engineer with real technical depth seeking to transition into product management, capable of handling technical product decisions and working closely with engineering leadership.
- Product manager with experience in CPaaS-adjacent developer platforms (auth, messaging, payments, analytics), with strong platform thinking and API product craft.
- Strategic thinker able to independently convert vague mandates into executable roadmaps, balancing technical complexity with business-impactful outcomes.