Sr. Demo Engineer
SailPoint (company site, opens in a new tab)5+ yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead the technical escalation and support efforts for demo environment issues in the EMEA region, ensuring high availability and performance.
- Manage and maintain AWS-based virtual server infrastructure and SaaS tenant configurations for live Sales Engineer demonstrations.
- Develop and implement automation processes to improve demo environment reliability and streamline support tasks.
Minimum Requirements
- 5+ years of technical support, systems engineering, or demo engineering experience in SaaS or enterprise software environments.
- Strong experience with AWS EC2 instance management and AWS Systems Manager (SSM) for fleet maintenance and automation.
- Proven ability to manage Tier 2/3 SaaS technical support, including troubleshooting web apps, APIs, and authentication.
- Excellent verbal and written English communication skills to interact with cross-functional EMEA stakeholders.
Ideal Candidate Profile
- Experienced in independently managing high-priority technical escalations under strict SLAs and deadlines.
- Strong background in cloud infrastructure, particularly AWS, combined with SaaS environment support and maintenance expertise.
- Skilled at process automation and developing operational scripting to enhance platform stability and efficiency.