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Job Description
Structured overview of role & requirementsAbout This Role
Lead the technical escalation and support efforts for demo environment issues in the EMEA region, ensuring high availability and performance.
Manage and maintain AWS-based virtual server infrastructure and SaaS tenant configurations for live Sales Engineer demonstrations.
Develop and implement automation processes to improve demo environment reliability and streamline support tasks.
Minimum Requirements
5+ years of technical support, systems engineering, or demo engineering experience in SaaS or enterprise software environments.
Strong experience with AWS EC2 instance management and AWS Systems Manager (SSM) for fleet maintenance and automation.
Proven ability to manage Tier 2/3 SaaS technical support, including troubleshooting web apps, APIs, and authentication.
Excellent verbal and written English communication skills to interact with cross-functional EMEA stakeholders.
Ideal Candidate Profile
Experienced in independently managing high-priority technical escalations under strict SLAs and deadlines.
Strong background in cloud infrastructure, particularly AWS, combined with SaaS environment support and maintenance expertise.
Skilled at process automation and developing operational scripting to enhance platform stability and efficiency.