Team Member - WBG HO / IPO / CIP - Operations
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, generic operations title, metro location, and broad non-technical requirements increase applicant competition.
Requires banking-specific KYC, account servicing and regulatory expertise, so cross-industry transferability is low.
Explicit 10-12 years, MBA requirement, and domain-specific KYC/compliance skills make filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Supervise Team Leaders across 5 regions and 10 offices in India, managing 50+ team members servicing Wholesale Banking clients and RMs.
Oversee account opening, maintenance, KYC/Re-KYC, and special accounts processing ensuring timely, accurate, and compliant service delivery.
Report monthly performance metrics, conduct service reviews, enforce regulatory compliance, and drive process improvements across the teams.
Minimum Requirements
Post Graduate / MBA qualification mandatory.
10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance, and Wholesale Banking products.
Location requirement: Vikhroli, Mumbai.
Must have knowledge of regulatory compliance related to account opening processes.
Ideal Candidate Profile
Experienced leader able to manage multiple teams across diverse regions effectively and ensure consistent service levels.
Proven track record in enforcing regulatory compliance and managing audit readiness in banking operations.
Strong analytical and strategic thinker focused on process optimization and team performance metrics.