Operations Senior Analyst - Cigna Healthcare
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand and generalist operations role with broad WFM skills increases candidate density.
Requires WFM and healthcare operations familiarity, moderately reducing cross-industry transferability.
Explicit years, degree, WFM tool and Excel skills create moderate filtering on applicants.
Job Description
Structured overview of role & requirementsAbout This Role
Oversee real-time operations to meet service level goals through workload distribution, adherence monitoring, and resource allocation.
Develop and enhance operational dashboards and reporting to provide workforce insights and KPI analysis for leadership.
Lead resolution of complex operational issues with real-time interventions to ensure SLA compliance and minimize risks.
Minimum Requirements
Graduation in Business Administration, Finance or equivalent.
1 to 3 years of operational planning experience including scheduling and forecasting.
Proficiency in Microsoft Office, especially Excel; knowledge of MS Access preferred.
Work Experience Required: 1 to 3 years in operational planning/scheduling.
Ideal Candidate Profile
Experienced in workforce management and real-time operational monitoring within healthcare or similar sectors.
Skilled at collaborating with finance and operations teams to forecast capacity and optimize resource utilization.
Capable of managing fast-paced environments with multitasking and effective communication across management levels.