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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior specialized GBS HR leadership at a global firm in Noida reduces generalist applicant competition.
Requires deep P&C/GBS operations, payroll and HCM expertise, limiting cross-industry transferability.
Explicit 15–18 years, 10+ years managerial, HCM/ServiceNow and transformation experience increases filtering strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and optimize end-to-end People & Culture Operations within Global Business Services, managing around 60 staff through 3 team managers.
Drive service quality, process standardization, digital transformation, continuous improvement, compliance, and employee experience across multiple geographies.
Develop and execute P&C Operations strategy aligned with People & Culture Transformation and lead partnerships with COEs and other stakeholders ensuring operational efficiency and cost management.
Minimum Requirements
15-18 years total work experience with at least 10+ years in managerial roles.
Bachelor's or Master's degree in HR or Business-related field preferred.
Experience in P&C Operations with exposure to HCM and ERP platforms like Oracle and ServiceNow HRSD module.
Experience working in a global, complex, multi-stakeholder environment and knowledge of compliance frameworks (e.g. GDPR).
Ideal Candidate Profile
Proven skills in leading large teams and managing transition projects within P&C service delivery in a global matrix organization.
Experienced in embedding AI and automation in HR operations and driving digital transformation.
Structured, analytical, outcome-driven with strong stakeholder management skills and experience defining KPIs and benefits realization for operational excellence.