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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and generalist entry-level networking role elevate applicant competition.
Networking, firewall, and ITSM skills are broadly transferable, though security/EDR focus adds moderate domain specificity.
No explicit years but multiple mandatory networking technologies and ITSM requirements imply moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Provide managed services to maintain clients' IT infrastructure and systems operational.
Proactively identify, investigate, and resolve technical incidents and problems, including first-line incident investigations and fulfilling approved requests.
Support incident resolution processes, ITSM tools usage, ticket handling, maintenance activities (patching, configuration), and contribute to optimization and project support.
Minimum Requirements
Basic understanding of network/security technologies: Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE, Meraki switches, routing protocols (BGP, OSPF, EIGRP).
Bachelor's degree in information technology/computing or equivalent experience.
Work Experience Required: Not explicitly mentioned in the JD.
Workplace type: On-site.
Ideal Candidate Profile
Disciplined in managing ITSM tickets, following SOPs promptly and resolving tickets using knowledge articles.
Client-focused with ability to communicate and work across cultures, resilient under pressure with strong planning skills.
Willingness to work extended hours and adapt to changing environments to maintain high service quality.