Director of Platform Reliability
London Stock Exchange Group (LSEG)Match Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, Hyderabad metro location, and broad Salesforce/platform skillset increase applicant density.
Strong Salesforce platform focus and regulated financial-domain requirements make cross-industry transfers limited.
Role mandates Salesforce Level2/3 leadership, ITIL, regulated-environment experience, and vendor/operational controls, raising filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead the Level 2 support strategy and operations for Salesforce platforms including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud, ensuring high availability and incident resolution.
Manage incident management, root cause analysis, compliance, vendor relationships, and drive operational improvements via automation and DevOps practices.
Lead and develop a global Salesforce support team, oversee budgets, contracts, and maintain stakeholder communication with product, engineering, and executive leadership.
Minimum Requirements
Extensive experience leading enterprise application Level 2/Level 3 support teams in large-scale Salesforce environments.
Strong knowledge of ITIL Service Management practices and experience with incident, problem, and change management.
Experience managing critical business applications in regulated environments and leading global teams and third-party suppliers.
Skills in Salesforce Administration and Platform Architecture, Release and Environment Management, ITSM platforms (ServiceNow preferred), Monitoring and Observability tools, Agile and DevOps practices, and Data Security and Compliance.
Ideal Candidate Profile
Experienced leader in strategic operational management of Salesforce ecosystem support with proven ability to reduce incident ratios and improve platform stability.
Skilled at managing global teams and vendor relationships with strong stakeholder management at senior and executive levels.
Familiar with driving automation, AI-enabled service improvements, and integrating support functions tightly with agile engineering teams in a cloud operations and SRE environment.