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Protocol Intelligence
Data-driven signals on your job's competitivenessModerate due to niche storage specialization and seniority offsetting metro location and generic Staff title.
High because deep storage internals, kernel, RDMA and NVMe expertise are not easily transferable across industries.
High due to mandatory 8+ years and specialized storage, RDMA, NVMe, and kernel-level debugging skills.
Job Description
Structured overview of role & requirementsAbout This Role
Own and lead resolution of critical, complex customer case escalations for enterprise and hyperscale storage systems.
Act as technical escalation point and lead incident response efforts including war rooms and live incident bridges.
Leverage AI tools for root cause analysis, diagnostics automation, and improving product reliability and customer support outcomes.
Minimum Requirements
8+ years of experience in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
Strong expertise in file systems (S3, POSIX, NFS), Linux kernel internals, and storage performance tuning.
Proficient in scripting/coding with Python, Go, or C++, with proven system-level debugging skills and hands-on Linux troubleshooting experience.
Experience using AI tools for diagnostics and automated root cause analysis; capable of participating in on-call rotation for after-hours support.
Ideal Candidate Profile
Deep technical expert comfortable handling high-pressure, high-visibility escalations in complex storage and distributed systems environments.
Experienced working cross-functionally with Engineering, Product, Field, and Sales teams translating technical details into business impact and executive-level insights.
Strategic thinker focused on leveraging automation and AI to reduce mean time to resolution and enhance support efficiency and product resilience.