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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche ServiceNow specialization reduces applicants but mid-level experience and corporate employer increase competition.
ServiceNow platform skills transfer across enterprises, but module-specific experience increases domain specificity.
Mandatory ServiceNow certification, specific module experience, and a 3-4 year requirement enforce strict shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day support, administration, and maintenance of the ServiceNow platform including Mid-servers and integration points.
Collaborate with business and IT teams to gather requirements, implement configurations, troubleshoot, and enhance ServiceNow applications and workflows.
Monitor platform health, compliance, and drive platform roadmap implementation while providing technical guidance and documentation.
Minimum Requirements
Certified ServiceNow System Administrator.
Bachelor’s degree in computer science or related field.
3-4 years of experience supporting ServiceNow implementation, administration, configuration, and development in medium or large enterprises.
1-2+ years experience with ServiceNow workflows or Flow Designer and experience configuring out-of-the-box ServiceNow applications (APO, ITSM, ITOM, HR, CSM, etc.).
Ideal Candidate Profile
Experienced in large enterprise ServiceNow environments with a deep understanding of ServiceNow modules, scripting, workflows, and integrations.
Capable of working independently and collaboratively in Agile/SCRUM environments, supporting platform upgrades, cloning, and release methodologies.
Able to educate and train team members and internal stakeholders on ServiceNow best practices and process improvements.