Customer Success Software Configuration Engineering -Billing
Duck Creek Technologies (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 22 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the upgrade process of client applications to the latest Duck Creek Billing base versions ensuring seamless functionality and issue resolution.
- Analyze client code and release notes to assess upgrade impacts and customize upgrade paths using Duck Creek tools and AI-driven automation.
- Collaborate cross-functionally to triage issues, mentor team members, and report risks impacting upgrade schedules.
Minimum Requirements
- Bachelor's degree in Computer Science or higher (or foreign equivalent) strongly preferred.
- Minimum 3 years of relevant industry experience in system development and implementation.
- Proficiency and implementation experience specifically with Duck Creek Billing Product including billing plans, payment processing, and billing transactions.
- Strong technical skills in C#, .NET, SQL Server, XML/XSLT, REST/SOAP APIs, and Duck Creek extensibility/configuration.
Ideal Candidate Profile
- Experienced with detailed assessment and debugging of software upgrades in the P&C insurance domain, particularly Duck Creek Billing.
- Demonstrated capability to independently manage technical upgrade tasks and leverage automation to optimize processes.
- Skilled in collaboration with development, QA, and client teams to balance technical and client-facing responsibilities.