Senior Manager - AI Delivery
Firstsource Solutions LimitedMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro Bangalore role at a known services firm with mid-level seniority and moderate applicant density.
Strong US-collections, voice-tech, and regulated-financial domain requirements limit cross-industry transferability.
Requires 6+ years, conversational voice AI and US-regulatory experience, creating strict mandatory filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end requirements engineering and delivery for conversational AI voice and contact-center automation solutions targeting US financial services.
Translate regulated business needs into clear functional and non-functional requirements, including mapping US financial regulations into solution specifications.
Partner with product, engineering, compliance, and client stakeholders to manage backlog, support UAT, drive solution design integration, and ensure compliance and auditability.
Minimum Requirements
6+ years as a Business Analyst in technology-led product, platform, or transformation delivery.
Experience delivering requirements for conversational AI, IVR, contact-center automation, or voice-enabled applications.
Strong knowledge of US financial services regulations (FDCPA, Regulation F, TCPA) and PCI-DSS standards.
Bachelor's or Master's degree in Business, Information Systems, Computer Science, Finance, or related field.
Ideal Candidate Profile
Experienced in regulated financial services domain, especially US collections and payment-data handling.
Skilled in authoring high-quality BRDs, FRDs, user stories, process flows, and traceability matrices.
Comfortable working in agile delivery frameworks with hands-on tooling experience (JIRA, Confluence, Azure DevOps, or equivalents).