Manager-Digital Transformation (Support)
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and broad technical-managerial requirements increase competition.
Automation, service delivery and RPA skills transfer across industries, though retail domain experience is beneficial.
Explicit 8–12 years plus mandated RPA, automation, tooling and managerial experience make filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and develop a high performing Digital Transformation support team, coaching and managing performance to achieve team objectives.
Manage digital operations KPIs, incident management, technology governance, and change management related to digital automation and bots.
Drive continuous improvement initiatives, compliance auditing, documentation standards, and implementation of a cohesive automation support model across Tesco.
Minimum Requirements
8 to 12 years of experience in relevant domains including incident and problem management, service delivery management, and digital transformation team leadership.
Technical expertise in primary tools like Python Framework, Hyperautomation, HITL, RPA Tools (Automation Anywhere), Power Platform (Power App, Power BI, Power Automate), and SharePoint.
Experience managing technology governance, change management, and infrastructure activities such as version upgrades and disaster recovery for digital solutions.
Work Experience Required: 8 to 12 years
Ideal Candidate Profile
Experienced leader with a proven track record managing and coaching digital transformation and automation support teams.
Strong operational focus on performance tracking, incident management, compliance adherence, and stakeholder escalation management.
Technically proficient in digital automation tools and infrastructure management, with capability to drive continuous improvement and cross-functional collaboration.