Associate Fraud & Claims Operations Representative
Wells FargoMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 bank, metro location, popular entry-level operations role with broad requirements increases competition.
Banking fraud and claims domain knowledge reduces cross-industry transferability.
Minimal experience required but domain-specific fraud and compliance knowledge makes filters moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Support fraud and claims operations by identifying customer experience improvements and mitigating fraud risks through authentication.
Perform moderately complex customer support tasks including reviewing alerts, taking actions on cases using multiple systems, and conducting third-party research if needed.
Collaborate with team and escalate issues to supervisors as necessary while managing multiple alert types and ensuring resolution within timelines.
Minimum Requirements
6+ months of customer service support experience or equivalent from work experience, training, military experience, or education.
Ability to work rotating shifts including weekends and holidays, and work additional hours as needed.
Knowledge of fraud detection, life cycle management for Debit/Credit cards, AML, KYC checks, and online fraud products.
Work Experience Required: Minimum 6 months in customer service support or equivalent.
Ideal Candidate Profile
Experience or familiarity with fraud alerts, detection, prevention, or banking financial operations is preferred.
Capable of managing own caseload effectively within timeframe expectations in a results-driven environment.
Comfortable working both independently and collaboratively in a team setting handling operational risk and compliance requirements.