Senior Member Technical
Broadridge Financial SolutionsMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level, metro location, broad skillset, and generalist title increase applicant competition.
Production-support and common stack skills are transferable across industries, lowering background sensitivity.
Explicit 4–5 years L3 requirement plus mandatory .NET, Informatica, Greenplum and night-shift availability makes filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Execute and adhere to defined production support processes and workflows, focusing on L3 technical support.
Take ownership of incident management including accepting, acknowledging, and resolving incidents proactively.
Work night shifts and weekends as required; engage with clients directly to clarify and resolve technical issues.
Minimum Requirements
4-5 years of experience in L3 support roles with expertise in .NET, Informatica, and Greenplum.
Experience with incident and problem management procedures.
Familiarity with monitoring tools such as Splunk and Datadog.
Willingness and ability to work night shifts and weekends as per operational needs.
Ideal Candidate Profile
Experienced in handling complex technical issues in production environments under L3 support.
Comfortable with direct client communication for issue clarification and resolution.
Proactive in analyzing, triaging, and resolving technical incidents promptly.