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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and generalist security-ops role create moderate competition.
Role requires domain-specific managed security and incident-response experience, moderately limiting cross-industry transferability.
Requires specific managed-security experience and ServiceNow familiarity, but no mandatory years or certifications.
Job Description
Structured overview of role & requirementsAbout This Role
Monitor and maintain clients' security infrastructure and systems to ensure operational uptime.
Handle and resolve client security requests and incidents within SLA, including second-level support and incident logging.
Collaborate with automation teams to optimize tasks, audit tickets for quality, and support change management processes.
Minimum Requirements
Experience with managed security services and security infrastructure support.
Working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in client-facing managed security services environments with a focus on operational incident management.
Skilled in proactive problem identification, communication across diverse cultural groups, and multitasking under pressure.
Capable of supporting automated process improvements and collaborative change management in a global service delivery context.