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Protocol Intelligence
Data-driven signals on your job's competitivenessModerate competition from common mid-level HR operations roles and recognized employer brand.
Medium—People operations skills are transferable but Workday and Shared Services domain knowledge matters.
Medium—requires leadership experience and Workday/HR systems but no explicit years.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and develop People Operations team focusing on performance, engagement, and service excellence.
Ensure operational delivery meets SLAs, KPIs, compliance, and data accuracy standards.
Manage stakeholder relationships, handle escalations, and drive continuous process improvements.
Minimum Requirements
Proven experience leading HR Operations, People Operations, or Shared Services teams.
Experience with ticket management, process improvement, compliance, and HR systems (Workday preferred).
Strong people leadership, stakeholder management, and communication skills.
Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experienced in managing fast-paced, multi-priority HR operations environments.
Data-driven and highly organized with capability in process compliance and system management.
Comfortable with flexible shifts including 12 pm - 9 pm IST and 6:30 pm to 3:30 am IST timings.