Front Line Manager - Supply Chain Management 4C
Genpact (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 10–20 LPA
Posted on 22 Sept
Reach people at Genpact
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Genpact you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end order-to-cash processes including order management, billing support, collections, disputes, and cash application for global customers.
- Lead and develop a team of O2C and/or Export analysts to meet SLAs and operational metrics, ensuring high team performance and compliance.
- Serve as primary liaison between internal departments and external customers to resolve order, shipment, and billing issues, while maintaining governance and audit standards.
Minimum Requirements
- Experience managing global Order-to-Cash or Export Services functions covering order management, billing, collections, disputes, and cash application.
- Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or Operations Management; Master's degree preferred.
- Proficiency in English at advanced (C1) level; Office-based work in India.
- Knowledge of relevant systems and skills such as SAP, Blue Yonder Space Planning, Kinaxis, O9 Demand Planning, and Supply Chain Management tools.
Ideal Candidate Profile
- Experienced in supervising and optimizing O2C processes for multiple global regions (US, Canada, LATAM, EMEA, APAC) with stakeholder management skills.
- Strong leadership aptitude demonstrated by managing and mentoring teams to achieve measurable operational goals and compliance standards.
- Proven ability to coordinate cross-functional teams including supply chain, credit, warehouse, and transportation planners to improve order processing and cash flow.