Customer Engagement Manager
Clean Harbors, Inc. (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 7–12 LPA
Posted 23d ago
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Job description
Structured overview of role & requirements
About This Role
- Own administrative responsibility and health-check of large, multi-million dollar customer accounts (10-50 customers per manager).
- Ensure accuracy in customer setup, billing systems expertise (Ariba, TRACK), and drive issue resolution across stakeholders to improve customer profitability.
- Prepare regular customer reports and documentation; present findings to C and E level leadership as needed.
Minimum Requirements
- Experience with Order to Cash (O2C) processes in Downstream & Upstream sectors, including Billing, Collections, Cash Application, and contract/PO reading.
- Strong customer handling and communication skills, including presentation and email writing proficiency.
- Must work from Hyderabad office and available for 3pm to 12am shift (global working hours).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex O2C scenarios independently and collaborating cross-functionally with sales, GCC, and onsite teams.
- Detail-oriented with ability to perform root cause analysis (RCA) to identify and resolve O2C issues.
- Comfortable engaging with senior leadership and producing actionable insights to improve customer engagement and profitability.