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Protocol Intelligence
Data-driven signals on your job's competitivenessHigh competition due to metro location, generalist O2C role, unspecified mid-level experience, and broad skills required.
Medium because O2C skills transfer across industries but require domain-specific billing and systems experience.
Medium because O2C, billing, collections and systems expertise are mandatory but no strict years requirement.
Job Description
Structured overview of role & requirementsAbout This Role
Own administrative responsibility and health-check of large, multi-million dollar customer accounts (10-50 customers per manager).
Ensure accuracy in customer setup, billing systems expertise (Ariba, TRACK), and drive issue resolution across stakeholders to improve customer profitability.
Prepare regular customer reports and documentation; present findings to C and E level leadership as needed.
Minimum Requirements
Experience with Order to Cash (O2C) processes in Downstream & Upstream sectors, including Billing, Collections, Cash Application, and contract/PO reading.
Strong customer handling and communication skills, including presentation and email writing proficiency.
Must work from Hyderabad office and available for 3pm to 12am shift (global working hours).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex O2C scenarios independently and collaborating cross-functionally with sales, GCC, and onsite teams.
Detail-oriented with ability to perform root cause analysis (RCA) to identify and resolve O2C issues.
Comfortable engaging with senior leadership and producing actionable insights to improve customer engagement and profitability.