Managed Services - RE, BBCRM
BlackbaudThis role is no longer listed. Blackbaud took the posting down on Sep 22, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro Hyderabad and generalist managed-services role with US-hours requirement yields moderate applicant competition.
Fundraising CRM and donation-processing specialization reduces cross-industry transferability moderately.
Explicit 2-4 years requirement, CRM/fundraising experience, and US-hours availability create moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Deliver managed services aligned with client agreements and service standards, ensuring accurate and smooth fundraising and donor management operations.
Manage donation processing activities such as gift entry, batch management, reconciliation, acknowledgments, and data validation.
Build and deliver reports and data extracts to support fundraising efforts and operational decision-making, and drive process improvements through automation and AI.
Minimum Requirements
2-4 years of experience in managed services, service delivery, fundraising operations, business operations, or related client-focused roles.
Experience with donation processing, gift administration, batch management, financial reconciliation, and data quality in CRM or fundraising platforms.
Ability to work U.S. business hours (9:00 AM–5:00 PM EST) with availability for customer-facing engagements and after-hours support rotations.
Proficient in CRM systems, fundraising platforms, Microsoft Excel, reporting tools; Power BI experience is a plus.
Ideal Candidate Profile
Experienced in structured problem-solving and managing multiple client accounts with high accuracy in fast-paced environments.
Skilled in operational excellence, continuous improvement, and leveraging automation/AI to enhance service delivery.
Capable of collaborating cross-functionally with service delivery managers and analysts to meet service-level commitments and client expectations.