Major Incident Commander, Principal
Northern Trust (company site, opens in a new tab)12+ yrsPuneOn-siteDirect career pageEst. 30–45 LPA
Posted 22d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and lead the end-to-end lifecycle of major and critical IT incidents, coordinating across technical teams, vendors, business stakeholders, and executives to restore services rapidly.
- Serve as Incident Commander during high-pressure situations, maintaining accountability until service restoration and business stabilization.
- Drive continuous improvement in incident response processes, automation, resiliency, and collaborate with Problem Management to reduce recurring issues.
Minimum Requirements
- 12+ years overall IT experience with 9+ years in IT Service Management and Enterprise Operations.
- 6+ years experience as Major Incident Commander or equivalent in complex, global 24x7 environments.
- Bachelor's degree in Computer Science, IT, Engineering, Business, or related field.
- ITIL v4 Foundation certification required; advanced ITIL certifications preferred.
Ideal Candidate Profile
- Proven leadership in managing high-severity, business-critical incidents across global teams in regulated industries such as Financial Services or Banking.
- Strong technical acumen across infrastructure and application domains to effectively coordinate multi-disciplinary teams during incidents.
- Experienced working with senior executives and stakeholders to communicate incident status, risks, and remediation efforts in critical situations.