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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level, metro Bangalore ITSM admin role with common skillset and moderate brand visibility.
Jira, Confluence, and general ITSM skills are easily transferable across industries and sectors.
Explicit 2–3 years JSM experience and mandatory ITSM skills create moderately strict shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Administer and maintain Jira Service Management (JSM) projects, queues, request types, and SLA configurations to support IT service delivery for 5,000+ employees.
Manage and triage service requests and incidents within JSM, ensuring timely routing and resolution in collaboration with senior engineers and service desk teams.
Create and maintain dashboards, reports, automation rules, and documentation (including Confluence knowledge base) to support service desk operations and process improvements.
Minimum Requirements
2–3 years of experience working with Jira and/or Jira Service Management platforms.
Familiarity with ITSM concepts such as incident management, service requests, and change management.
Experience with JSM configuration: queues, SLAs, request types, workflows, and use of Confluence for documentation.
Work Experience Required: 2–3 years in relevant ITSM/Jira admin roles; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Comfortable operating in a global enterprise IT environment supporting thousands of users across multiple time zones.
Proficient in technical administration and configuration of ITSM tools, capable of working under guidance but steadily increasing ownership.
Experienced in collaborating with service desk teams and senior engineers to improve IT service processes and automation.