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Protocol Intelligence
Data-driven signals on your job's competitivenessGeneralist mid-level IT support role, metro location, and broad skill requirements increase candidate competition.
Windows/AD, SCCM, virtualization, and networking skills are broadly transferable across industries.
Explicit 3–4 year requirement plus mandatory AD/SCCM/virtualization and ITIL skills increases shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Provide technical assistance and support for IT issues including hardware, software, and network problems via service desk channels.
Manage and maintain hardware asset inventory across multiple regions; automate processes, generate reports, and implement ITIL best practices for service desk operations.
Resolve complex IT challenges including LAN/WAN issues, access provisioning, and integration of new technologies while adhering to IT policies.
Minimum Requirements
Degree/Diploma in Computer Science, Information Technology, or related technical discipline.
3-4 years of progressive IT experience with strong hands-on technical support skills.
Experience with Servers, Networks, Storage, MS SCCM, Active Directory, Office 365 (including Teams), Windows 10, Mac OSX, LAN/WAN, virtualization (Hyper V), and VoIP systems.
Work Experience Required: 3-4 years of progressive IT experience.
Ideal Candidate Profile
Comfortable interacting with both Business Unit staff and technical IT personnel, indicating strong communication skills across levels.
Capable of managing multiple tasks and priorities efficiently while working independently within SLA standards.
Experienced in ITIL best practices and implementing enterprise-level IT solutions in a dynamic, high-energy environment.