ServiceNow Data Model Specialist - Senior Engineer Service Management
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level Bengaluru role with 4-6 years and moderate brand, niche ServiceNow skill limits applicant pool.
ServiceNow and ITSM skills transfer across sectors but require domain-specific platform knowledge.
Explicit 4–6 years and required ServiceNow/ITSM domain expertise enforce strict screening.
Job Description
Structured overview of role & requirementsAbout This Role
Own the functional management and service modeling within ServiceNow, translating and documenting Service Management requirements into implementation-ready specifications.
Design and maintain ServiceNow service models including Service Offerings, Service Catalog, Resolver Groups, Approval Groups, workflows, SLAs, and KPIs to support reporting, governance, and operational needs.
Coordinate with technical teams to support platform configuration validation and participate in governance and continuous improvement initiatives for service model maturity.
Minimum Requirements
4-6 years relevant experience or equivalent combination of education and experience.
Any degree qualification.
Strong functional knowledge of ServiceNow Platform components: Service Catalog, Service Offerings, Workflow Management, Approval Processes, Resolver Group Structures, and Service Model Design.
Strong understanding of IT Service Management and ITIL, including CMDB concepts, Service Catalog Management, and ITSM operational processes.
Ideal Candidate Profile
Experienced service management analyst with proven ability to bridge business requirements and technical implementation in ServiceNow environments.
Demonstrated expertise in service modeling, governance, and functional analysis rather than deep technical configuration or development.
Skilled at working cross-functionally with business and technical teams to document and validate functional specifications for ITSM platforms.