Get Service Onboarding Implementation Lead - Associate Principal Service Management
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level implementation role, metro Bangalore location, and generalist onboarding scope raise applicant competition.
Role requires ITSM and ServiceNow expertise, reducing cross-industry transferability.
Explicit 6–8 years requirement plus mandatory ITIL and ServiceNow functional expertise makes shortlisting strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end onboarding of new operating companies into the Get Service operating model, managing all phases from discovery to hypercare.
Coordinate between business stakeholders, subject matter experts, project teams, and technical teams to ensure successful delivery and operational stabilization.
Own governance, risk management, reporting, and executive communication related to onboarding activities.
Minimum Requirements
6-8 years of relevant experience or equivalent combination of education and experience.
Strong expertise in IT Service Management with practical ITIL experience.
Strong functional knowledge of ServiceNow components like Service Catalog, Resolver Groups, Business Service Models, SLAs, and CMDB fundamentals.
Experience working with senior business stakeholders and coordinating multiple workstreams.
Ideal Candidate Profile
Experienced service management leader skilled in service onboarding and operational transitions, not a technical developer.
Capable of managing cross-functional teams and complex stakeholder environments involving senior leadership.
Focused on functional ownership, coordinating model definition, governance, and adoption rather than platform coding or configuration.