Solution Consultant/Business Analyst - Tieto Banktech (m/f/d)
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level generalist payments support role in Pune with broad skills and metro location increases applicant competition.
Strong banking payments and cash-management domain requirement makes cross-industry transfers difficult.
Explicit 4–9 years requirement plus mandatory payments/application support experience and technical skills makes shortlisting stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Own Application Support & Maintenance for Global Payment and Cash Management products used by global banks.
Analyze and resolve defects, incidents, and change requests by closely interacting with customers' business and technical teams.
Act as L2 Support escalation point; perform root cause analysis, problem management, and support testing of defect fixes.
Minimum Requirements
4 - 9 years of IT/Support industry experience as a Techno-functional Business Analyst or Solution Consultant.
Mandatory domain experience in Global Payments, Cash Management, and Core Banking application support.
Proficiency in English (fluent in speech and writing).
Technical knowledge including basic to intermediate Java technologies (Core Java, Spring MVC/Boot, Angular), Oracle DB, IBM MQ, WebSphere, and familiarity with cloud platforms (AWS/GCP) is expected.
Ideal Candidate Profile
Experienced in consulting or business analysis support within Financial Sector Payment and Cash Management domains, specifically handling products like direct debits/credits, virtual accounts, ISO payments.
Comfortable working in customer-facing support roles with strong ownership and accountability for issues and tasks.
Capable of working independently and collaboratively in customer success environments, managing IT and business change projects.