Associate Fraud & Claims Operations Representative
Wells FargoMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand, metro location, and an entry-level generalist role drive high applicant competition.
Fraud and chargebacks require specialized payments and banking knowledge, limiting cross-industry transferability.
Explicit 0–1 years plus mandatory chargebacks/cards experience and banking compliance increases filter strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Review and verify customer transactions to detect/prevent fraud, policy violations, or resolve merchant disputes, responsible for multiple claim types.
Monitor and research complex account activity across multiple transaction channels to reach resolution using various systems and applications.
Perform in-depth reviews of monetary and non-monetary transactions and resolve customer disputes under guidance from team lead and escalate as needed.
Minimum Requirements
University degree in Business or related discipline.
0 to 1 year experience in chargebacks or cards operations.
Knowledge in Debit and Credit cards.
Flexible to work Night Shifts.
Ideal Candidate Profile
Familiarity with basic banking operations and debit card disputed claims analysis.
Capable of handling complex transaction research involving multiple channels and products.
Comfortable working under supervision and escalating issues appropriately within a team environment.